Vintage Voyager Chandelier

Last Update on April 15 2026

Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information.
If you have any questions, please contact us at info@handlighting.com.

Where are items located?

Our products are manufactured in China.
Packages will be shipped from China to the final destination.

What is your lead time?

Estimated shipping time for most orders is 4–6 weeks.
Estimated shipping time to European countries is 8–10 weeks.

We do our best to deliver orders within the estimated timeframes. However, some orders may take longer due to reduced warehouse capacity or carrier delays. We sincerely apologize for any inconvenience this may cause. Please feel free to contact our customer service team if you have any questions.

We, or our delivery partners, will notify you of reasonable changes to the estimated delivery time when events outside our control delay or prevent delivery from taking place as originally planned.

Delivery is considered completed once the products are delivered to the address provided by the customer.

If we are unable to deliver your products within 90 days, we will:
a) notify you;
b) cancel your order; and
c) issue a refund.

Delivery by a Certain Date

Although we will try our best to meet delivery expectations, we cannot guarantee delivery by a specific date. Once the parcel leaves our facility, delivery is fully managed by the courier service.

We recommend placing orders well in advance for time-sensitive projects.

If an order does not arrive by a specific date, we are unable to issue a refund while the parcel is still in transit. The order must be returned to us before a refund can be processed.

Shipping Cost

We offer free standard shipping on all orders.

If you require expedited shipping, please contact our customer service team in advance for available options and costs.

Incorrect Address or Address Change

Please ensure your shipping address is correct when placing an order.

We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete address information.

We cannot guarantee successful address changes after an order has been placed. If an address change is required, carriers such as EMS or other postal services may charge an address correction fee. If the new address is significantly different, additional redelivery charges may also apply.

If we contact the carrier on your behalf to request a change, any related fees will be charged to the customer. If you make the change directly with the carrier and we are billed, we will pass the cost on to you at actual cost. We appreciate your understanding.

Lost, Stolen, and Misdelivered Packages

If no signature is required, the carrier may leave the package at the delivery location based on their own assessment of safety.

If a signature is required and delivery cannot be completed, the carrier may leave a notice with further instructions. Please refer to your tracking information for updates.

If a package is returned due to loss, theft, or failed delivery, we will arrange reshipment.

Reshipping is a paid service, and shipping costs will be charged based on package size and weight.

If the item is confirmed damaged or lost during transit, we will provide a replacement at no additional product cost.

If a package is marked as “delivered” but cannot be found, it may still be in transit or delivered nearby. Please allow up to 24–48 hours for possible delayed updates.

If the package is still missing, please contact the carrier to request a trace investigation. To be eligible for a replacement or refund, a trace must be requested within 7 days of delivery status update.

Failure to Receive Delivery

If you are unable to receive the package, please contact your local postal service or courier company.

Carriers may attempt delivery once. If delivery fails (e.g. no signature, incorrect address, or no recipient available), the package may be held at a local facility before being returned to us. In such cases, return shipping fees charged by the carrier may apply.

If the package is returned to us:

• We will contact you to arrange reshipment, or
• If you prefer a refund, a restocking fee (up to 30%) may apply to cover shipping and handling costs

We kindly ask for a response within 30 days after the return is received.

Shipping by Region

United States & Canada

Estimated delivery time:

• United States: 20–30 days
• Canada: 28–40 days

In most cases, shipments are delivered without additional import duties, but this may depend on local customs regulations.

Australia

Shipping via China Post Air Parcel (25–50 days) or EMS (5–20 days + handling time).

All products are made or assembled to order. Some items may require up to 4 weeks production time, depending on product type.

Europe

Shipping via China Post Air Parcel (25–50 days) or EMS (5–20 days + handling time).

We deliver to most European countries including the United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, and others.

Estimated delivery time is 28–60 days (door-to-door service). Import duties are generally not required in many cases, depending on local customs regulations.

Middle East

• UAE / Bahrain / Kuwait / Saudi / Qatar: 10–35 days via China–Middle East air or sea express line

If your country is not listed, please contact us at info@handlighting.com for details.

Import Tax & VAT

Import duties, taxes, and customs fees are not included in the product price or shipping cost. These charges are the responsibility of the customer and may vary depending on the destination country.

In most cases, parcels pass customs without additional charges, but this is not guaranteed and depends on local regulations.

Please note that different countries have different import tax thresholds.

Express Shipping

Express shipping options are available at an additional cost.
Please contact us with your order details and destination, and we will provide a customized shipping quote.

Shipping Exclusions

We currently do not ship to certain remote or restricted regions, including parts of Africa, South America, and selected countries or territories.

If you are in one of these regions but would still like to place an order, please contact us for a customized shipping solution.