Linear Elegance Pendant Lamp

Illuminate any space with sophistication and style with the Linear Elegance Pendant Lamp. The sleek linear frame...

Vendor: Vakkerlight

$339.50 USD; ~~$727.50 USD~~; $339.50 USD; (-53%)
Unit price: per

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Linear Elegance Pendant Lamp

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Description
Shipping & Delivery
Return & Exchange

Last Update on April 18, 2024

Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information. Please contact us at info@ceenwe.com if you have any questions.

Shipping

Where are items located?

Our factories are in China
Your package shipped in China to its destination.

What is your lead time?

Shipping time for most orders is 4-6 weeks.
Shipping time to European countries is 8-10 weeks.

We are doing our best to deliver orders within our usual lead times, but please be aware that some may take longer due to the reduced capacity of our warehouses and carriers. We sincerely apologise for any inconvenience this may cause. Please do not hesitate to email a member of our Customer Services team should you have any questions.

Changes to estimated delivery date.

We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:

a) let you know;

b) cancel your order; and

c) give you a refund.

I need an item by a certain date!

Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.

If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.

How much does shipping cost?

All our packages are free shipping, if you need faster shipping service, please contact our customer service team in advance.

Incorrect Address or Address Change

Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address.If it is necessary to change an address, in every case Postal parcel or EMS will charge us a change address fee and, if the new address is not near the incorrect address, Postal parcel or EMS will charge us also for the additional redelivery cost.

If you request we contact Postal parcel or EMS on your behalf to request the change, then we will send an invoice to you to pay the additional costs at the time of the change. If you make the change on your own and Postal parcel or EMS bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to Postal parcel or EMS on your behalf. We very much appreciate your understanding that while we do our best to assume costs for any of our own mistakes, we are not able to assume the cost for mistakes outside our control.

Lost, Stolen, and Misdelivered Packages

If there is no signature requirement, Postal parcel or EMS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.
If the package is returned to the place of shipment due to Lost, Stolen, and Misdelivered Packages, we will provide re-shipment service.
Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).
If the lamp is damaged or lost due to shipping, we will send you a new lamp for free.
If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact Postal parcel or EMS and request a "trace" to locate the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this window, we are no longer able to file a loss claim with Postal parcel or EMS to recover the cost of the lost or stolen item.

Failure to Receive Delivery

If you are not able to receive a package,You can contact your country express post, how to contact? click me

Postal parcel or EMS will attempt to deliver a package 1 time, but if the package is undeliverable (e.g. no signature can be obtained, wrong address, etc.) then FedEx will hold the package at a local facility for a short time before they return the package to us. When this happens, FedEx charges us a 2nd time to return the package. We are not responsible for costs related to items returned due to failure to receive delivery.

If this happens, we will contact you to arrange delivery again. If you would like to have the package reshipped, we will email an invoice for the cost FedEx charged to return to sender in addition to the cost to ship it again. Alternatively, if you no longer want the package, then a refund will be issued minus 30% restocking fee to cover all lost shipping and packaging costs. We must receive a response from you within 30 days of an item being sent back to us in order to have the item shipped again or to receive a refund.

United States and Canada

FREE shipping for any order.

Shipping time with UPS. Door to door You do not need to pay import duties）

Orders are typically received in 28-40 days Canadian customers/ in 20-30 days American customers from date of order.

Australia

FREE shipping for any order.

Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.

All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.

Europe region

Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.

At present, we deliver to the following countries: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India.

Free shipping for any order.

Shipping time with Royal Mail Or UPS. Orders are typically received in 28-60 days from date of order.（Door to door You do not need to pay import duties）.

UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days).

RUSSIA (China-Russia Special Line Express 10-30 days).

If your country is not listed please email us info@ceenwe.com and ask for shipping rate to your specific country.

Who pays the import Tax and VAT?

In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

This service is limited to selection: standard shipping channels

Special attention: Please choose standard shipping channels for Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties.

Are express options available?
Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.

Average handling time?
Estimated handling time: 1-10 days.
Special items requiring customizing may incur an extra 3-4 working days.

Shipping exclusions :

We do not ship to the following countries / regions:

Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, etc.…....

All African Countries
All South American Countries.
If you are in the above countries, you still want to buy lamps.
Please contact our customer service: info@ceenwe.com, we will calculate the transportation cost for you separately.

Contact us

Phone: +86 13760040527 (whatsapp)

Email: info@ceenwe.com
Address: No.78 Zhongshan 4 Road, East District, Zhongshan City, Guang Dong, China

General Return Reasons:

Product Quality Issue or Transportation Damage:
We provide free return and exchange services.

Customer Preference:
If the customer doesn't like our lights, they need to pay for the return shipping cost.

We are confident that you will love your Ceenwe.com order, but if you have any concerns, please contact us via our Contact Us page or reply to our shipping update emails, and we will make it right.

60-Day Return and Exchange Policy:

Eligibility:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return:

To start a return, contact us at info@ceenwe.com. Our support team will provide you with the full return address details tailored to your specific location for a hassle-free return process.

Return Process:

If your return is accepted, we’ll send you a return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Prior to initiating a return, please contact us to discuss the return plan tailored to your situation. We aim to ensure a seamless return experience.

Shipping Costs:

Non-Refundable:

Shipping costs are non-refundable if we have fulfilled our delivery obligations. Refunds are available if the package is not shipped.

Customer-Responsible Returns:

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. Reasons include:

- - The product does not meet expectations.
  - The size is too small or too large.
  - The color does not meet expectations.
  - Change of mind or no longer needing the product.
  - Wrong item or quantity ordered.
  - Not reading the product description thoroughly.

Order Confirmation and Shipping Confirmation:

Order confirmation will be sent immediately after placing the order.
Shipping confirmation will be sent within 2-7 days after order confirmation.

If you haven't received these confirmations, please contact us at info@handlighting.com.

Partial/Full Refund & Replacement Eligibility:

Items not in their original condition, damaged, or missing parts due to our error.
Items different from the description.
No refunds will be issued if the customer fails to fill in the correct shipping information after notification of pickup, or fails to contact the local pickup location in a timely manner after notification..
Items not delivered within 90 days.

Non-Refundable Items:

Products beyond the 60-day return window.
Products have been installed and used, no quality problems.
Purchases over $5,000.
Customized products.
Misunderstandings of clearly indicated non-discounted items.
For items not eligible for return refunds, you are responsible for return shipping costs. We will deduct up to 70% of the cost + service fee from your refund amount.

Return Policy Steps:

Determine if your order qualifies for a refund/return.
Submit an inquiry at info@ceenwe.com.
Confirm the refund amount with us.
Follow the provided return address and shipment labeling instructions.
Ship the item at your own cost.
Notify us with your tracking number. It is necessary to provide the return tracking number and upload the product picture within 3-5 days after the return application is approved.
We will process your return within 3-5 business days of receiving the returned items.

Refund Process:

If approved, your refund will be processed,within 3-5 business after receiving the returned items and a credit will be applied to your credit card or original payment method within 7-14 business days. For more accurate information, please contact your bank or credit card issuer.

Late or Missing Refunds:

Check your bank account again.
Contact your credit card company.
Contact your bank.
If you still haven't received your refund, contact us through our Contact Page.

Order Cancellation:

Cancelling orders is only possible within 4 hours after order confirmation. After this time, refunds are not possible. If the order hasn't been shipped, contact us to check for cancellation options.

Return Address:

Seller Name: Yuki

Return Address: No. 261, Zone J, Kaiyuan Lighting, Guzhen Town, Zhongshan City, Guangdong Province, China
Phone: +86 13760040527 (WhatsApp)

HandLighting

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